Shipping policy

1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in United Arab Emirates. Any shipments outside of United Arab Emirates are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Sunday to Saturday, except holidays. Please note we do not ship on Fridays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

5. Shipping costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at OR call Mr. Harry: +971 55 8004406

7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at  OR call Mr. Harry: +971 55 8004406

8. Payment Confirmation – Services

  • WWW.TOUCHMATE.NET will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.